Alive Profile Terms of Use

1.1. These Alive Profile Terms of Use (“Terms of Use”) are intended to govern the rights and obligations of the GTS Alive Operator and the Alive Profile User.
1.2. By using the Alive Profile, the User agrees and undertakes to comply with these Terms of Use and acknowledges and declares that he or she understands the information about the processing of personal data according to the Privacy Policy.
1.3. By accepting these Terms of Use, the User enters into a contract for the provision of Alive Profile services with GTS Alive.
1.4. The content of the services is provided free of charge, unless the User is notified in advance of any paid service and agrees to such service by accepting separate terms of use.

2.1. The user profile comprising the Alive Profile user interface (the “Alive Profile”) is set up and operated by GTS ALIVE s.r.o., identification number (IČ): 26193272, with its registered office at Na Maninách 1092/20, Holešovice, 170 00 Prague 7, registered in the Commercial Register maintained by the Municipal Court in Prague, section C, entry no. 78560 (“GTS Alive”).

2.2. Operator’s contact details:

Written communications: GTS ALIVE s.r.o., Na Maninách 1092/20, Holešovice, 170 00 Prague 7, Czech Republic,
Email communications: info@isic.cz.

3.1. The Alive Profile is intended, without restrictions,
for all individuals (the “User”),
including holders of any ISIC, ISIC Scholar, ITIC, IYTC, and AliveID card (the
“ID”) (including holders of any ID
or digital ID issued during studies (and to graduates) by an educational
facility/school/university/college (the “School”)
according to internal procedures of such School) and AliveID membership cards
(the “Card”).

3.2. The Alive Profile is also intended, without
restrictions, for all persons that have purchased ISIC travel insurance or
health insurance through GTS ALIVE Services s.r.o. (“GTS ALIVE Services”) or in the GTS Alive system.

3.3. Any use of the services by a User under the age of
15 years shall be subject to consent of his or her legal guardian. Details
relating to consents of legal guardians are available here.

4.1. The purpose of the Alive Profile is to display and store issued ID Passes and Cards, purchased insurance and other functionalities. In addition, if the User agrees, he or she will be shown relevant content, including the receipt of selected commercial communications by electronic means, and in return he or she may also take advantage of the opportunity to participate in marketing events for news subscribers – for example, consumer contests. The Alive Profile is available on the mobile Alive App.

4.2. Overview of functionalities:

• 4.2.1. Basic Alive App functionalities:
• An overview of valid ID Passes,
• An overview of digital ID Passes,
• An overview of the insurance products purchased and the possibility to download the relevant insurance policy documents,
• A possibility of updating the User’s personal details (this is done solely with respect to GTS Alive),
• A possibility of generating a digital ID Pass,
• In selected cases, the possibility of using a digital ID Pass for chip access control systems (“Alive App Key”),
• Popular discounts and the possibility to save discounts in Favorites.

4.2.2. Marketing section functionalities:

• Receipt of selected relevant news messages by all means according to the modified preferences, as applicable, including electronic means,
• Notification option according to settings,
• Competitions as a reward for subscribers of selected news messages,
• Customization of the information displayed according to the User’s identified preferences,
• For graduate ID passes, the possibility to receive notifications from the School as part of the graduate club.

4.2.3. The User acknowledges that the functionalities of the mobile Alive App (“Application" or “Alive App“) are regulated by the Alive App Terms of Use and are not governed by these Terms of Use. The Alive App Terms of Use are available here . The User expressly acknowledges that GTS Alive is not responsible for the services and functionality of the Alive Profile maintained in another country according to the User’s choice, as a different company operates the Alive Profile in each country (an overview is available here ).

4.3. Information on viewing the digital ID Passes:
The digital ID Pass is displayed automatically when it is created, as the application assigns it to the User based on their unique identifier.
If the digital ID Pass is not displayed, the User may contact technical support at info@isic.cz .
The User is also entitled to manually add a digital ID Pass in accordance with these Terms of Use.
The User is not allowed to add one ID Pass to multiple Alive Profiles.
The User is not allowed to have multiple Alive Profiles.
In the event that duplicate profiles are found, GTS Alive is entitled to:

• Delete duplicate Alive Profiles,
• Prevent the use of one ID Pass in multiple Alive Profiles,
• Assign the ID Pass to a single Alive Profile,
• Block an Alive Profile.

The following types of ID Passes and Cards can be displayed in the Application:

• International student identity card (the “ISIC”),
• International scholar identity card (the “ISIC Scholar”),
• International youth identity card (the “IYTC”),
• International teacher identity card (the “ITIC”),
• ID Passes and cards with AliveID licenses (student, employee, graduate, membership card) (the “AliveID”),
• ID Passes and cards with Alive licenses (student, employee, graduate) (the “Alive”).

5.1. The User shall create his or her Alive Profile in the mobile Alive App by properly and accurately filling in the following information:

• Name and surname,
• Date of birth,
• Telephone number.

By confirming with the relevant button, the User agrees to these Terms of Use and gets acquainted with the processing of personal data in the maintenance of the Alive Profile, in particular, he or she agrees to the transfer of his or her personal data from the Alive App operator to the Alive Profile operator – GTS Alive.

The User acknowledges that by tapping the confirmation button, his or her personal data is transferred from the Alive App controller (GTS ALIVE Group s.r.o., Identification No (IČ) 09296727, having its registered office in Na Maninách 1092/20, Holešovice, 170 00 Praha 7, registered in the Commercial Register maintained by the Municipal Court in Prague, section C, entry No 334013) to the Alive Profile controller (GTS Alive); the transferred data includes: an email address and email verification data (with such email address being automatically set as the User’s primary email address), and provided data including name, surname, telephone number and date of birth.

The User may, as an option, add the following information in his or her Alive Profile settings: gender, areas of interests, and other email addresses, set a primary email address for communication, add a telephone number for communication, add a contact address (and set a primary address, if there are multiple addresses).
In the event that the User is under 15 years of age, the next step to obtain the consent of the legal guardian shall be in accordance with Article 6.

5.2. The profile is created by successful activation, which is confirmed by a confirmation email. (If the User is under 15 years of age, the Alive Profile is created only after confirmation by the legal guardian).

5.3. The profile is created and continues for an indefinite period of time.

5.4. The use of ID Passes/Cards is subject to the Terms of Use for ID Passes and Cards and the User shall comply with any provisions thereof.

5.5. GTS Alive does not guarantee that all services will be error-free, uninterrupted and/or free from damage/infringement.

5.6. The specific use of the ID Pass for specific functions within the School is not provided by GTS Alive, but the School, and GTS Alive is not responsible for the options and methods of use of the ID Pass within the Schools.

5.7. The ID Pass can be used within the GTS Alive benefit network and the ISIC Association international benefit network (the “Benefit Network“). A User with a valid Digital ID Pass can take advantage of the benefits and discounts included in the Benefit Network, according to the Terms of Use for ID Passes and Cards.

5.8. Users are logged in to the Alive Profile permanently due to the need to ensure easy use of ID Passes/Cards. The User undertakes to protect access to his or her mobile device with the use of appropriate security features (such as passwords, etc.), depending on the relevant mobile device, and to protect such security features, particularly passwords.

5.9. In the event that your mobile device is lost or stolen, you must immediately change your access details to Alive Profile. It is also possible to block a profile to prevent any unauthorized use thereof. The procedure for blocking a profile is described in the Alive Profile Terms of Use.

5.10. The User represents that all the information provided by him/her is correct and true. The User is not entitled to enter incorrect, false or erroneous information.

6.1. The Holder agrees that any data to be completed in the Alive App or Alive Profile will be true, accurate, and complete. If, according to the completed and declared date of birth, the Holder is under the age of 15 years, he or she shall provide his or her legal guardian’s email address.

6.2. Such legal guardian shall confirm his or her agreement with the child’s registration to an information society service in the form of the Alive Profile within 1 hour. Once the legal guardian confirms his or her agreement, the Alive Profile shall be created. With his or her confirmation, the legal guardian agrees with these Terms of Use and Information about the Processing of Personal Data – both for the legal guardian and the child.

6.3. Any personal data of the legal guardian required for the mandatory verification of child’s consent shall be processed in the manner described here.

7.2. Products, services, ID Passes or Cards not found

If a Holder is unable to pair his or her existing services, ID Passes or Cards, such Holder can use the functionality for pairing the relevant ID Passes/services (insurance) manually under these Terms of Use. For manual pairing, the Holder clicks the ‘add ID pass/insurance’ field and adds the ID pass or insurance number, these are checked in the database and if found will be displayed in the Profile. In case of technical problems, please contact our helpline at: info@isic.cz.

The User is not allowed to add one product (one ID Pass, one insurance product, etc.) to multiple Alive Profiles. The User may not have multiple Alive Profiles or to allow third parties to use them.

In the event that a User is found to have assigned a single ID Pass or service to multiple Alive Profiles of the same User, GTS is entitled, beyond the scope of its authority under these Terms of Use, to cancel the assignment of an ID Pass or such product in all Alive Profiles and to keep the assignment only for the most recent registered Alive Profile. One User is considered to be the same person having multiple Alive Profiles registered with multiple email addresses.

In the event that the User circumvents these Terms of Use, misuses the ID Pass, other products or the Alive Profile, GTS Alive is entitled to suspend all services, block the Alive Profile or claim any damages with immediate effect.

7.3. Missing Photo

If a User has no photo uploaded for his or her digital ID Pass/Card, he or she cannot use such digital ID until a photo has been uploaded. A photo may be uploaded directly to the Alive App. In order to authenticate User’s photo, the User must – together with such photo – also upload his or her identity document (such as national personal ID card, passport, etc.). Any photos uploaded to the Alive Profile are approved within 5 business days. If a photo is not approved, the User is notified of the steps to be taken in order to provide his or her photo.

7.4. Alive App Key

In order to enable selected digital ID Passes in schools where the technology used by the school makes it possible, the Alive App Key system is provided for the purpose of chip functionality in the same way as in the plastic ID Passes.

For the purpose of using the GTS Digital ID Pass in attendance and other systems, the ETUGATE system is provided in the form of the Alive App Key, which makes it possible to use the digital ID passes in the same way (e.g., for placing them to a reader directly from a mobile phone from the Alive App) as plastic ID passes. For this reason, the personal data is forwarded to ETUGATE for user validation and granting of access permissions. The purpose of the processing of personal data by the recipient is also to provide notification of the activation of the Alive App Key, to check the functionality of the system, the functioning of the Alive App Key in the Alive App or, more precisely, Alive Profile, and to ensure the functioning of the entire service.

8.1. When using the Alive Profile, the User is obliged to familiarize himself or herself with these Terms of Use in detail and to abide by them.

8.2. The User agrees that any data and declarations to be provided or made will be true, accurate, and complete.

8.3. The User undertakes to protect his or her device and Alive Profile access. In case of any risk, the User undertakes to notify GTS Alive without delay.

8.4. The User shall not cause damage to other Alive Profile users or impair reputation of GTS Alive or its affiliates.

8.5. GTS Alive expressly prohibits you from interfering in any way with the technical content of the Alive Profile, making copies or installing software that changes the functionality of the Alive Profile or interferes with the Alive Profile.

8.6. The contents of the Alive Profile, text, graphics, software and other content, including the manner of display and arrangement, are subject to copyright protection for the exclusive use by GTS Alive. Nothing may be copied, downloaded or distributed without the express written consent of GTS Alive.

8.7. The User shall be fully liable for damages and injuries resulting from a breach of these Terms of Use.

8.8. GTS Alive shall not be liable for any injury or damage arising from the use of the Alive Profile by the User or any third party (whether lawful or unlawful).

8.9. GTS Alive is not responsible for the availability of the Alive Profile and/or any of its components.

8.10. The User is not entitled to compensation for damages or injury due to the unavailability of the Alive Profile, including partial unavailability, or the unavailability of any functionality.

8.11. GTS Alive is entitled to carry out regular and unscheduled maintenance of the Alive Profile or any parts thereof and to make the Alive Profile or any part thereof unavailable for this reason.

9.1. The User may delete his or her Alive Profile at any time. In order to delete his or her Alive Profile online, the User signs in to his or her profile at www.isic.cz/profilalive/profil and selects “Delete Alive Profile”. The User then follows onscreen instructions.

9.2. GTS Alive may terminate the management of Alive Profiles or convert such profiles at any time. GTS Alive may, inter alia, delete any Alive Profile for the following reasons:

• GTS Alive ceases to manage activated Alive Profiles or converts such profiles to other profiles;
• User breaches these Terms of Use;
• User commits any fraud or misconduct with regard to GTS Alive or attempts to circumvent these Terms of Use or acts contrary to accepted principles of morality, as appropriate;
• User requests termination of the processing of personal data in connection with the management of his or her Alive Profile.

9.3. Each person can only have one Alive Profile.

9.4. GTS Alive does not guarantee that all services would be error-free, available at all times and/or that they would not be damaged or attacked.

9.5. Users are signed in to their Alive Profiles permanently. The User undertakes to protect access to his or her mobile device with the use of appropriate security features (such as passwords, etc., depending on the relevant mobile device) and to protect such security features, particularly passwords.

9.6. If a mobile device is lost or stolen, the Alive Profile login information must be changed immediately. It is also possible to block a profile to prevent any unauthorized use thereof. To block a profile, proceed as follows: Send an email to info@isic.cz.

9.7. If the User forgets his or her password, he or she can request password reset; in such case, a password reset link is sent to a User’s email, where the User is asked to enter a new password; such new password must comply with essential security rules.

9.8. The contract for the provision of services in connection with the Alive Profile shall remain in full force and effect, until terminated by the User and/or GTS Alive.

9.9. It is no longer possible to use the Alive Profile functionalities foreseen herein following the contract termination; the User will thus be unable to display his or her digital ID and will only be able to a plastic one.

9.10. The contract is terminated no later than 7 working days from the notice of termination of the Alive Profile operation given by GTS Alive or after the User submits his or her request for termination to GTS Alive.

10.1. The operation of the Alive Profile and the Terms of Use shall be governed by the laws of the Czech Republic. Any dispute that cannot be resolved amicably shall be decided by a competent court of the Czech Republic.

10.2. GTS Alive is not responsible for the availability of the Alive Profile and/or any of its components.

10.3. The User shall not be entitled to compensation for damages arising from the use of the Alive Profile and/or its unavailability.

10.4. In the event that Profile Alive contains links to third party websites, GTS Alive is not responsible for the content of such websites and for those links.

10.5. These Terms of Use are effective as of 1 January 2025, whereas GTS Alive has the right to amend the Terms of Use effective as of the effective date of the notice or such later date as may be specified in the notice. The change will be notified no later than two weeks in advance by e-mail to the User’s e-mail address provided during the registration process. In the event that the User does not agree with the change, he or she is entitled to terminate the use of services under these Terms of Use on the effective date of the notified change.